Stansted Airport Roll Out Mobility Assistance

Stansted Airport in Essex has rolled out their brand new facilities to aid passengers with mobility problems. The move has been made due to brand new EU legislation that will officially begin on the 26th of July. The brand new legislation will ensure that airport operators are completely responsible for ensuring that they provide services that ensure passengers with mobility problems are able to negotiate their way around the airport without hinderance.

The Customer Insight Manager, Jeremy Harrison commented on the legislation by stating;

"Following the EU’s announcement in July 2006 we’ve worked in close partnership with the Airline Operators Committee (AOC) to not only develop services that met their operational needs, but that improved facilities for the passenger,” said Jeremy Harrison, Customer Insight Manager at Stansted Airport. After a ten month tender process we awarded MITIE the contract to manage services at Stansted and they successfully took over at the beginning of May, three months ahead of the EU legislation deadline."

"Passengers needing assistance will in future enjoy improved facilities such as re-furbished and more comfortable waiting areas, brand new wheelchairs and equipment for manoeuvring passengers on and off aircraft and refurbished help points for passengers to call for assistance. We’re also introducing a customer feedback questionnaire to help us monitor service levels and we’re looking forward to working closely with MITIE and our airline partners to ensure passengers with reduced mobility receive the best levels of service when travelling through our airport."

If passengers would like more information then it can be accessed on the following link, www.stanstedairport.com.

Published by: Jon Vickery