Ryanair Hit Out At Transport Minister Ruth Kelly

Low cost carrier Ryanair have responded to the recent statement by Transport Minister Ruth Kelly requesting advice on how passenger experiences at UK airports can be improved. Ryanair have responded to the call by hitting out at the Transport Minister suggesting that she "need look no further than her own office and across the Cabinet table".

The airline have suggested several measures that she could take including sacking the CAA regulator who them claim has 'failed', eliminating immigration queues at Stansted by increasing staff levels, open UK air traffic control to competition and scrap air passenger taxes.

Ryanair's Director of Flight and Grond Operations, David O'Brien said:

“Why must British passengers and visitors suffer long queues and delays because airport security points, air traffic controller stations and immigration desks are unstaffed during peak periods? 
 
“There is no acceptable excuse for this.   The time for these repeated staff shortages is over.    British airport regulation, British air traffic control, British immigration staffing and British passenger taxes are a national embarrassment and are damaging to the UK economy.
 
“Why are British passengers and visitors being taxed to the tune of £10 every time they want to leave the island?   Why are the ferries and Eurostar exempt from these unfair taxes but airline passengers are penalised?   If the Transport Secretary really cares about the “passenger experience” then all she has to do is scrap useless surveys and fix these fundamental blights on British travel and tourism”.

Published by: Jon Vickery