Q-Park London Heathrow - T1-5

Information

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Arrival Procedure

On arrival please follow the signs for check in and proceed through the car scanner area. You will then be directed into the arrivals area by one of Q-Parks parking hosts. Please take your belongings qut of your car and go to our reception facility to check in and handover your keys in return for your vehicle return voucher. Mileage and petrol checks will be completed on your vehicle before it is moved to the main compound. A courtesy bus will then take you and your passengers to the terminals.

Departure Procedure

On return when you have cleared customs call 0208 990 1302 giving your name and voucher number. Instrutions will be given informing you of the bus stop number and its location to return to the car park. At the car park your keys will be handed back to you on production of your vehicle return voucher. Your car will be waiting for you in the returns area.

Security

Security Fencing,lighting,CCTV,controlled access barriers and 24 hour security patrols.

Insurance

Parking is always at the owner's own risk and subject to the terms and conditions of the car park which are available at reception. A condition report is carried out on all vehicles on arrival.

Notes

Q-Park is unable to carry skis, snowboards or bikes on their minibuses. You park at your own risk. If your actual stay is longer than your booked stay, you will be charged extras on departure at the car park's standard daily rate. Please note: No refund will be issued for part used stays and any additional time will be charged at the local gate rate.

Park Mark Safer Parking Scheme

An initiative of the Association of Chief Police Officers aimed at reducing crime and the fear of crime in parking facilities.

Safer Parking status, Park Mark®, is awarded to parking facilities that have met the requirements of a risk assessment conducted by the Police.

These requirements mean the parking operator has put in place measures that help to deter criminal activity and anti-social behaviour, thereby doing everything they can to prevent crime and reduce the fear of crime in their parking facility.

For customers, using a Park Mark® Safer Parking facility means that the area has been vetted by the Police and has measures in place to create a safe environment.

Visit the Park Mark homepage

ISO 9001 Certification

The International Organization of Standardization, (ISO) is a worldwide organization that develops many different kinds of Standards.

ISO 9001 is a series of documents that define requirements for the Quality Management System Standard. ISO 9001 is one of the documents in this set; it contains the actual requirements an organization must be in compliance with to become ISO 9001 Registered.

ISO 9001:2000 is the current version of the Standard. It was revised in the year 2000. Past versions of ISO 9000 included ISO 9002 and ISO 2003, but those are no longer in use. Companies are now only Registered to ISO 9001.

Find out more about ISO 9001

AA/Police Gold Award for Security

The AA/Police Gold Award for security, the highest accolade that can be awarded to a car park in the UK.

Find out more

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