Arrival Procedure
When you come into the car park, keep to the right hand side. Follow the orange road markings to the right and back around to the Long Stay Plus reception building. Park in the drop-off lanes and report to reception with your booking details.
Departure Procedure
Make your way to the valet parking reception, which is on the ground floor of the Short Stay car park next to terminal 5. You will be asked for your booking reference, then you will be given your car keys and told where your car is parked. You will also be given a ticket which you will need to get out of the car park.
Security
The Long Stay Plus car park is manned 24 hours a day and frequently patrolled by staff. It is covered by CCTV and protected by a fence. It has been awarded the Park Mark, a national security award accredited by the Association of Chief Police Officers, which is given to car parks which have a high level of security.
Insurance
The car park indemnifies customers for vehicle damage resulting from any proven act of negligence on its part. You must report the damage before you leave the car park.
Notes
Bookings made at this special advance price cannot be changed or cancelled. Please note that transfers between 22:30 and 05:00 are on request. If you need a transfer between these times, please call the car park direct to arrange this. You need to give us your car registration number either when you book, or sometime before you go. It needs to be the right one - if you change the car you`re going to be travelling in, you need to give us the new details. You must do this, or the car park will charge you £10 when you leave, because if they don`t have the right registration number, it holds things up when you arrive and leave.
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