Facilities at Heathrow Airport

Heathrow Airport has four terminals that all contain plentiful facilities. Below you will find a break-down of what to expect at each terminal in the airport.

Terminal 1

Cash machines, many food and drink outlets, information desks, internet access (Wi-fi and fixed point), left baggage facilities, lounges, lost property, health care centre, meeting point, Bureau de change, telephone and fax facilities, porters, mail service, many retail outlets including several high-street names, spectator gallery, designated smoking areas, toilets (including disabled), showers, prayer room, luggage trolleys.

The information zone is in the arrivals area, near the car hire desks and meeting point (opening times 06:00 – 23:00).

Terminal 3

Baggage enquiries desk, cash machines, Bureau de change, many food and drink outlets, information desk, information points, internet access (Wi-fi and fixed point), left luggage counter, lounges, lost property, medical centre, meeting rooms, payphones and fax facilities, porters, post service, many retail outlets including several-high street names, spectators gallery, designated smoking areas, toilets (including disabled), showers, luggage trolleys, prayer room.

The information zone is in the check-in area (ground floor, Zone D, opening times 07:00 – 21:30); and in the arrivals area (ground floor, near the meeting point, opening times 05:30 – 22:30).

Terminal 4

Baggage enquiries desk, cash machines, Bureau de change, various food and drink outlets, information desks, help points, internet access (fixed point and Wi-fi), left luggage, lounges, lost property, medical centre, meeting point, payphones and fax facilities, porters, postal system, various retail outlets including some high-street names, spectators gallery, designated smoking areas, toilets (including disabled), prayer room, luggage trolleys.

The information zone is in the arrivals area, near the taxi desk (opening times 05:30 – 22:30).

Terminal 5

Baggage enquiries desk, cash machines, Bureau de change, various food and drink outlets, information desks, help points, internet access (fixed point and Wi-fi), left luggage, lounges, lost property, medical centre, meeting point, payphones and fax facilities, porters, postal system, various retail outlets including some high-street names, spectators gallery, designated smoking areas, toilets (including disabled), prayer room, luggage trolleys.

The information zone is in the arrivals concourse, towards the north end of the building. Use the help terminals to find the information you need, or ask a BAA customer host if you need further assistance.