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Company Specifications


BCP was established in 1978 with just one busy airport car park at Gatwick. They now deal with over 750,000 bookings annually.

Contact Information


BCP,
Newingreen,
Hythe,
Kent,
CT21 4JF

Tel. 0871 360 1013

Customer Services


BCP's booking service achieved an ISO 9002 certificate for Quality Assurance in 1995 and was accredited with the Investors In People Award in 2000.

You can contact Customer Services at:

  • Telephone number: 0871 360 1511 - please quote BN420 (please press 1 for bookings)
  • BCP Customer Services department is open 9am - 6pm Mon - Fri and 9am - 1pm Sat.
  • If you have to amend or cancel a booking, call BCP Customer Services department on 0871 360 1511 (please press 2)

Calls are charged at 9ppm and may be recorded for quality and training purposes.

You can contact BCP for further information on products or services, or simply to let them know what you think of their site. They'd love to hear from you!

e-mail: customer@parking-bcp.co.uk
Telephone: 0871 360 1511 - please quote BN420
Fax: 0871 360 2449
By Post: BCP, Newingreen, Hythe, Kent, CT21 4JF

Registering a Complaint with BCP

Complaints can be made easily and confidentially in writing by post to the following address:
Customer Services, BCP, Newingreen, Hythe, Kent, CT21 4JF
Or by email at customer@parking-bcp.co.uk or by fax to 0871 360 2449

BCP aims to acknowledge your complaint in writing within 2 working days and BCP aims to resolve each complaint within 28 days.

Policies

An overview of BCP company policies. Further information can be found on their Website.

Cancellations and Ammendments

If you would like to amend or cancel your booking please follow this link.
If you want to pursue a complaint please write to Customer Relations, BCP, Newingreen, Hythe, Kent, CT21 4JF or email us at customer@parking-bcp.co.uk
All cancellations and amendments must be made through Holiday Extras and are subject to the terms and conditions for each product.

Parking Bookings

No refund is made for cancellation of parking bookings on the day of travel or afterwards.
An administration fee of £7.50 per booking applies to all other cancellations. No refund is available for unused part stays.
Please note: Bookings made at the special 'advanced purchase' price cannot be amended or cancelled.


Indemnity Policy

BCP will accept no responsibility for damage to personal belongings or your vehicle, unless it is proven to be the cause of one of their employees.

At Airport car parks located a distance from the Airport, your vehicle will be parked by a BCP employee. Vehicles are parked at their owners risk and BCP will accept no responsibility for damage caused by members of the public.

BCP operates as a booking agent and is only liable for negligence in processing your bookings.

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