APH Company Specification

The company have been operating airport car parks since 1980 when APH LTD was originally founded. 

Contact Information

Gatwick Airport Office

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ

Registered Office

Airport Parking and Hotels Ltd
12 Lonsdale Gardens
Tunbridge Wells
Kent
TN1 1PA

Tel. 0870 733 0809
Fax. 01342 710 008

Call Centre Opening Hours

Monday - 8am - 10pm
Tuesday - 8am - 10pm
Wednesday - 8am - 10pm
Thursday - 8am - 10pm
Friday - 8am - 9pm
Saturday - 9am - 7pm
Sunday - 9am - 10pm
Bank Holidays - 10am - 4pm

Online Contact Form

Customer Services

Queries or complaints are acknowledged within 5 working days. For queries contact APH via telephone, post or the internet.

Registering a complaint with APH

The APH Customer Service Department will initially deal with a complaint, a Customer Service Officer will then return a decision in writing within 30 days unless relevant details have not been provided.

For queries contact APH via telephone 0870 733 0779, post or via email, webhelp@aph.com

Calls made to the Customer Service Department may be monitored and they will be charged at the standard rate issued by your telephone provider.

Policies

For more information on APH policies please visit APH Policies

APH Credit Card Charges

• Credit Cards are accepted payment via the website or the phone
• Mastercard, Visa, American Express, Diners Club or Switch are accepted
• If a booking is made using an overseas credit card, the payment will be debited in the local currency according to the exchange rate on the date of the transaction
• When paying using an overseas credit card, a conversion charge may be levied
• APH will charge a flat rate for credit card transactions of 99p
• Debit cards have no added charges

APH Booking - Confirmation

Bookings can be made online through the website or over the phone. Bookings are confirmed via email or through the post.

APH Ltd Indemnity Policy

APH do not accept responsibility for loss or damage to belongings left in the vehicle, damage to the windscreen or any glass on a vehicle parked with APH in an airport car park. An inspection of your vehicle prior to parking is available for a small fee of £5

APH Cancellation and Amendments

• If you need to amend or cancel a booking please email webhelp@aph.com or telephone 0870 733 0779
• A booking may be cancelled up to 24 hours before a service has been reserved. After that cancellations are non-refundable.