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Company Specifications

Holiday Extras was founded in 1983. The company now employ over 250 people and deal with about 2,500,000 bookings a year.

Holiday Extras Contact Information

Holiday Extras postal address
Holiday Extras, Newingreen, Hythe, Kent, CT21 4JF

Queries and comments can be sent to the above postal address. Holiday Extras advise that bookings are preferred over the web or by phoning the call centre. This is due to fluctuating prices and offers, hence the price could be different by the time the application is received in writing so it means you get the best prices available by calling or visiting the website.

Holiday Extras call centre
 The Call Centre deals with applications, and queries relating to your booking prior to travel. Calls are charged at BT national rate or that of your service provider, and calls may be monitored and recorded.

Telephone:
0871 360 2020 (quoting WZ660 for internet transactions)
Fax: 0871 360 2310

Holiday Extras call centre opening hours
 Monday - Friday 08.00am - 11.00pm
Saturday - Sunday 08.30am - 08.00pm
Bank Holidays (vary depending on season) 08.30am - 10.00pm

Holiday Extras customer relations

Address: as above
Email: customerrelations@holidayextras.com

Holiday Extras customer services opening hours
Monday - Friday 09.00am - 05.00pm

 

Extra Contact Information for Holiday Extras

Customer Services

Customer Services at Holiday Extras will deal with any enquiries during or after your holiday, and comments or complaints that may have arisen.

email: customerrelations@holidayextras.com

Holiday Extras Customer Services Opening Hours:
Monday - Friday 09.00am - 05.00pm

Complaint Procedure
Holiday Extras requests that any complaints you have prior to your holiday be directed towards their call centre, and complaints after your holiday to be sent in writing to customer relations within 6 days of your return.

Holiday Extras ask that you try and resolve the problem when it arises and approach the relevant management to see if an amicable solution is feasible. Only if this attempt fails do they suggest contacting Holiday Extras directly, as very often it is difficult to pursue a complaint at a later date without management having any knowledge of the discrepancy.

All complaints are acknowledged within 7 working days of receipt. Complaints should be addressed to the contact details above.

An overview of Holiday Extras' company policies. Further information can be found on their Website.

Policies

  • Cancellations can be made by emailing admin@holidayextras.com or calling, 0871 360 2060 and on the web, View Booking
  • No charge for amendment to car parking bookings
  • Cancellations need to be done 24 hours prior to the commencement of the booking, in order to receive a full refund
  • No refund for cancellations of car park bookings on the day of or there after
  • £7.50 fee for all car parking cancellations outside the 24 hours prior to travel
    • cancellations are free of charge if made on the day of booking
  • No refund if you remove your vehicle before the specified collection date
  • Please note that there is a 1.5% surcharge for the use of credit cards when booking. There is no charge for debit card use.

Holiday Extras Indemnity Policy

All vehicles parked are doing so in accordance with the rules and regulations of that car park, and Holiday Extras accept no responsibility for damage to the vehicle or its contents. The vehicle is left at the owners risk and by parking you are accepting that the car park may require your keys. For further information on Holiday Extras policies please visit their website at Terms and Conditions